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Being charged to use my home allowance in spain but wont let me call out

bigringtommo
Investigator
Investigator

Hello i am using my galaxy s23ultra  in majorca,ive conected to the orange network and have had a text saying i will be charged £2.50 a day to use my home allowance,however when i try calling out i get a message from orange saying this isnt allowed,text and data work fine,this happenend a couple of months ago in feurtoventura any ideas anybody ?

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @bigringtommo,

Welcome to the EE Community. 🙂

It sounds like there is an international calling bar on your account.

Please get in touch with Customer Care to remove it.

They'll be happy to help.

James