Sending SMS delayed and calls connecting delayed - EE UK

[Profile closed]

I've got my EE SIM in a Samsung A53 5G that I use for business

Connecting calls can take around 30 seconds and sometimes, when sending an SMS, it takes a good 20 seconds to send also (I use Textra and have the notification for sent messages)

FYI this happens on the native SMS app also; so it's not Textra related

The texts do get through 9as do the calls); but I cannot figure out why the delay all the time

Phone reset, all apps/OS is up to date etc...

It's only happened with EE; GiffGaff & Three before that had zero issues

Any thoughts/suggestions?

Cheers

[Katie_B]

Good afternoon @Profile closed. 

Does this happen in multiple locations?

Have you tried another SIM in your device to see if this works OK?

Katie

[bristolian]

Call setup times can vary substantially depending on whether the calling and called party are on an IMS-layer (VoLTE/WiFi-calling) or legacy (2G/3G) or by extension, other networks.

Mobile originated text submission is similar.

[Profile closed]

Thanks Katie

As said; zero issues with GG or Three SIMs; it's only since I've moved to EE that this happens on my Samsung

Zero issues on my iPhone 14 PM (also on EE)

Re my business mobile; I work from home, so it never leaves the house TBH

[Profile closed]

Thanks

It's the same whether on 5G, 5G with VoLTE calling and wifi etc...

I've tried all sorts of settings, things on and off etc; still the same issue

[Katie_B]

My apologies @Profile closed I have read the ending of your original post wrong. 

Are you aware of any issues within your area?

This can be checked using the Network Checker. 

Katie

[bristolian]

As previously mentioned, call setup times are not dictated by any phone settings and it's not something users have any preference over.

Calls will generally setup quicker when both the calling & called parties are on IMS-layers, but as long as the call completes there should be no cause for concern.

[Profile closed]

Hi Katie

Zero issues

[Profile closed]

Makes no sense

Never had this issue before until I've moved to EE.

And it is a concern (more an annoyance) as I use my phone A LOT as its my business number.

So making calls and constantly getting delays once I've dialled is getting infuriating now...

[Mustrum]

If it is happening on your Samsung but not the iPhone maybe it is time to swap phones?

Are both using 5G sims?