18-08-2023 02:34 PM
I've got my EE SIM in a Samsung A53 5G that I use for business
Connecting calls can take around 30 seconds and sometimes, when sending an SMS, it takes a good 20 seconds to send also (I use Textra and have the notification for sent messages)
FYI this happens on the native SMS app also; so it's not Textra related
The texts do get through 9as do the calls); but I cannot figure out why the delay all the time
Phone reset, all apps/OS is up to date etc...
It's only happened with EE; GiffGaff & Three before that had zero issues
Any thoughts/suggestions?
Cheers
18-08-2023 04:16 PM
Good afternoon @Profile closed.
Does this happen in multiple locations?
Have you tried another SIM in your device to see if this works OK?
Katie
18-08-2023 04:46 PM
Call setup times can vary substantially depending on whether the calling and called party are on an IMS-layer (VoLTE/WiFi-calling) or legacy (2G/3G) or by extension, other networks.
Mobile originated text submission is similar.
18-08-2023 05:24 PM
Thanks Katie
As said; zero issues with GG or Three SIMs; it's only since I've moved to EE that this happens on my Samsung
Zero issues on my iPhone 14 PM (also on EE)
Re my business mobile; I work from home, so it never leaves the house TBH
18-08-2023 05:25 PM
Thanks
It's the same whether on 5G, 5G with VoLTE calling and wifi etc...
I've tried all sorts of settings, things on and off etc; still the same issue
18-08-2023 05:28 PM
My apologies @Profile closed I have read the ending of your original post wrong.
Are you aware of any issues within your area?
This can be checked using the Network Checker.
Katie
19-08-2023 06:47 PM
As previously mentioned, call setup times are not dictated by any phone settings and it's not something users have any preference over.
Calls will generally setup quicker when both the calling & called parties are on IMS-layers, but as long as the call completes there should be no cause for concern.
19-08-2023 06:57 PM
Hi Katie
Zero issues
19-08-2023 06:58 PM
Makes no sense
Never had this issue before until I've moved to EE.
And it is a concern (more an annoyance) as I use my phone A LOT as its my business number.
So making calls and constantly getting delays once I've dialled is getting infuriating now...
19-08-2023 08:35 PM
If it is happening on your Samsung but not the iPhone maybe it is time to swap phones?
Are both using 5G sims?