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Sending SMS delayed and calls connecting delayed - EE UK

Profile closed
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I've got my EE SIM in a Samsung A53 5G that I use for business

 

Connecting calls can take around 30 seconds and sometimes, when sending an SMS, it takes a good 20 seconds to send also (I use Textra and have the notification for sent messages)

 

FYI this happens on the native SMS app also; so it's not Textra related

 

The texts do get through 9as do the calls); but I cannot figure out why the delay all the time

 

Phone reset, all apps/OS is up to date etc...

 

It's only happened with EE; GiffGaff & Three before that had zero issues

 

Any thoughts/suggestions?

 

Cheers

11 REPLIES 11
Katie_B
EE Community Support Team

Good afternoon @Profile closed

Does this happen in multiple locations?

Have you tried another SIM in your device to see if this works OK?

Katie

bristolian
EE Community Star
EE Community Star

Call setup times can vary substantially depending on whether the calling and called party are on an IMS-layer (VoLTE/WiFi-calling) or legacy (2G/3G) or by extension, other networks.

Mobile originated text submission is similar.

Profile closed
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Thanks Katie

 

As said; zero issues with GG or Three SIMs; it's only since I've moved to EE that this happens on my Samsung

 

Zero issues on my iPhone 14 PM (also on EE)

 

Re my business mobile; I work from home, so it never leaves the house TBH

Profile closed
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Thanks

 

It's the same whether on 5G, 5G with VoLTE calling and wifi etc...

 

I've tried all sorts of settings, things on and off etc; still the same issue

Katie_B
EE Community Support Team

My apologies @Profile closed I have read the ending of your original post wrong. 

Are you aware of any issues within your area?

This can be checked using the Network Checker

Katie

bristolian
EE Community Star
EE Community Star

As previously mentioned, call setup times are not dictated by any phone settings and it's not something users have any preference over.

Calls will generally setup quicker when both the calling & called parties are on IMS-layers, but as long as the call completes there should be no cause for concern.

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Hi Katie

Zero issues

Profile closed
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Makes no sense

Never had this issue before until I've moved to EE.

And it is a concern (more an annoyance) as I use my phone A LOT as its my business number.

So making calls and constantly getting delays once I've dialled is getting infuriating now...

 

If it is happening on your Samsung but not the iPhone maybe it is time to swap phones?

Are both using 5G sims?