Mobile Services

Network not working in Quebec

I've been in Canada for a year and I switch my sim over to my UK sim when I need to do authentication e.g. online banking, tax etc. I've never had a problem using roaming abroad with EE in Quebec but this week my UK sim doesnt seem to work at all wit...

Cant use my phone abroad, without wifi from the hotel

I'm in Prague,  I checked before I left I had data abroad. I can only use my phone in the hotel with WiFi  ???

Re: Phone won’t connect to a network in the USA

Hello, I’m having the same issue. I am in the USA and can’t connect. I get an SOS as a signal. I have the monthly pass and it won’t work. I’ve tried resetting WiFi, turning my phone on and off, no luck. I don’t know how to get in touch as I’m unable ...

No new emails I haven't received any emails on my mobile for 2-3 days now. Any

Cannot see how long is left of my contract or my bills

I cannot see the details of my plan, my contract nor anything else do with my current deal with EE, despite being logged onto your app and your website.I have spoken with multiple of your advisors who have given a multitude of answers, including that...

Re: EE live chat

how much do calls cost per minute 

cannot connect with one particular number

There is one particular number I cannot connect to.  At first I was always getting a busy signal - even when with the person and the phone clearly not in use.  Lately it has developed to  'you have dialled an incorrect number, please check and dial a...