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5G

chicochad
Explorer

‎20-09-2023 12:08 PM

Why can’t I pick up 5G? I’ve just got a new phone and set it for 5G

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎20-09-2023 01:59 PM

Hi @chicochad 

Welcome to the community.

Are you on contract with EE? Are you on a 5G plan?

Chris

chicochad
Explorer
In response to Christopher_G

‎20-09-2023 02:35 PM

I have a finished contract which was done before January 2021, with an eSIM
with 15 GB which I can use in Europe without having to pay more. If I
change my contract to a new 5G plan on my eSIM, I will lose what I had in
Europe and will have to pay a lot more when I go to Europe what do I do?
0 Helpful
Christopher_G
EE Community Support Team
In response to chicochad

‎20-09-2023 02:41 PM

Yes, if you change to a new plan, you'd be subject to the new roaming prices, @chicochad 

Chris

chicochad
Explorer
In response to Christopher_G

‎20-09-2023 02:52 PM

So the only thing I can do is finish with EE and start with another company
that will give me extra benefits in Europe.
0 Helpful
Christopher_G
EE Community Support Team
In response to chicochad

‎20-09-2023 02:54 PM

If you choose a plan that has an inclusive extra, you could choose the Roam Abroad pass, @chicochad 

That would allow you to use your roaming allowances in the EU.

Chris