20-09-2023 01:30 PM
20-09-2023 01:36 PM
@scorcher1 I have you put the Sim card in it ? Have you tried restarting the device a few times. SIM cards can take up to 24 hours to activate
20-09-2023 01:38 PM
its our old simms in a new phone but neither are working .
20-09-2023 01:42 PM
done all the reset stuff transfered all the info over etc just can't make or receive calls ! we were told that we wouldn't need to do any thing as its our old sim just switch them over !
20-09-2023 01:55 PM
are you there ?
20-09-2023 03:23 PM
Hi @scorcher1.
Was it an upgrade your processed?
If you put your old EE SIMs back into your old device do these work?
Katie
20-09-2023 03:49 PM
no tried putting them back in the old phones and the problem was the same. No calls. yes it was an upgrade from sim free to contract.
20-09-2023 03:55 PM
Thanks for confirming @scorcher1.
Your old plan, was this pay as you go or a SIM only contract?
