Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Re: Roaming abroad

Hey,I am PAYG and am heading to the USA. How do I go about setting up my phone so I can call/message home when I am away please?Do I have to buy a pack or just make sure roaming is on and I get charged when I use it?Does it automatically work abroad?...

Zemma by Investigator
  • 476 Views
  • 6 replies
  • 8 Helpful

Cannot receive verification SMS

Hi, I have recently joined EE and have ported my number over. I have got an SMS from EE on Thursday evening (26/10) that the port was completed. I have switched my phone off and on again and indeed my number was pored over. I can also send SMS messag...

JonnyC8 by Visitor
  • 605 Views
  • 1 replies
  • 1 Helpful

Calling from Nepal

I asked EE on the phone to enable international calling 3 days ago and it’s not been done. I also paid for a calling from abroad service. Now I’m here nothing working!! As I can’t text 150 how can I contact Ee who have really let me down. 

MikeTate by Explorer
  • 540 Views
  • 6 replies
  • 2 Helpful

Missed call notification doesn’t work

Hi,I would like to receive a text after i have missed a call. if i am already on a call or do not available I don’t get a notification that someone has tried to call me. I’ve tried to call my voicemail to reset it by turning off/on but it didn’t help...

Passhap by Investigator
  • 2740 Views
  • 7 replies
  • 8 Helpful

Resolved! Abroad

We’re going to Singapore in December for a few days and then to New Zealand for 3 weeks. What’s the best value package for using our phones?

andybc17 by Visitor
  • 382 Views
  • 2 replies
  • 3 Helpful

Can't make calls or receive them

Me and my partner have different phones but on a family plan contract. Bill has been paid but neither of us can phone out or recieve calls. Reset our phones, turned WiFi off and WiFi calling off but not change. Can't ring 150 obviously to help, any i...

Jazz1710 by Investigator
  • 399 Views
  • 3 replies
  • 0 Helpful

Resolved! Roam Abroad Pass USA

Hi. Is anyone aware of any small print excluding places from the Roam Abroad Pass in the USA?The reason I'm checking is that O2 have buried "Excludes Alaska & Hawaii" in their terms and conditionsI am considering joining EE from Vodafone and will be ...

Marcusdr by Investigator
  • 457 Views
  • 2 replies
  • 5 Helpful

EE WiFi-Auto not working on the underground

Hello,I am a pay as you go customer. I top up my account £9 every month for renewing my iPhone 12 mini's mobile service. I followed the instruction about connecting WiFi on the underground from a EE help page but still not working. Could anyone pleas...

chrislam by Visitor
  • 333 Views
  • 3 replies
  • 0 Helpful