Mobile Services

Can't make calls or receive them

Me and my partner have different phones but on a family plan contract. Bill has been paid but neither of us can phone out or recieve calls. Reset our phones, turned WiFi off and WiFi calling off but not change. Can't ring 150 obviously to help, any i...

Resolved! Roam Abroad Pass USA

Hi. Is anyone aware of any small print excluding places from the Roam Abroad Pass in the USA?The reason I'm checking is that O2 have buried "Excludes Alaska & Hawaii" in their terms and conditionsI am considering joining EE from Vodafone and will be ...

EE WiFi-Auto not working on the underground

Hello,I am a pay as you go customer. I top up my account £9 every month for renewing my iPhone 12 mini's mobile service. I followed the instruction about connecting WiFi on the underground from a EE help page but still not working. Could anyone pleas...

Re: How do I activate international roaming so I can use my phone in Europe?

I cannot do it

Resolved! Voicemail not working

I have seen this question on here multiple times but can't see a solution. My voicemail says it's not setup/ activated. Tried holding down 1 key. Tried VM ON, VM OFF, VM ON (again), DIVERT VOICEMAIL ON. Tried the live chat but it timed out and can't ...

Re: no OTP verification codes received

Hello,I'm facing the same issue. The verification SMS is generated in Nicaragua (Central America) but I cannot receive it with my phone number in the UK. No porting. I've been using the same number since 2019. Anything else I can do, please?

Resolved! cannot use my EE mobile abroad in Thailand

Hi, can anybody help me, please? I have been using my EE UK mobile number abroad in Thailand for many years. All of a sudden in the last week I cannot use my EE mobile, especially for Internet banking. Is there anybody else out there having the same ...

No voice mail

No voice mail on my iPhone

Service Restrictions

I paid off what was outstanding on my Phone Bill, and my services are still restricted. How can I fix this?

Smartwatch 4G roaming - Why is this not enabled?

I've got: A smart benefit on my main plan that enables data roaming in Europe.A plan for my smartwatch so that it can be used on 4G, which works perfectly in the UK.So why when I go to Europe does EE not allow the watch to roam and connect to the sam...

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