Mobile Services

Re: Iphone 11 - unable to make calls out and cannot receive calls

Have exactly the same problem.  A phone connected to 3 works perfectly but my EE phone is plain exasperating.there seems no answer to this comment yet but you not alone Imerrick71

Refund

Hi I was traveling Iceland. When I arrived at Iceland airport, I should add to data roaming in Iceland. And I add up and paid for it. But I don’t know if it’s mistake, there is no choice what country I will pay. So I think I accidentally buy UK roami...

Unable to receive a calls from some people

For the last couple of days, some people can't call (but they can text me). Some others (all of them in EE) can reach me with no problem. I can call anybody. Tried calling 150 but even they were unable to call me back... Tried resetting the phone a c...

Long term travel to the US

I have a 24month 125gb SIM only plan which expires in 2025, it also includes the roam abroad pass as I travel to the US a fair bit. I understand from checking previous posts that a fair usage policy exists limiting me to 50gb whilst in the US, this h...

Re: no OTP verification codes received

Am having same issue I have called the customer  care but they couldn't  do anything...This is frustrating I just ported from Lebara to EE, am regretting  it now 

Number Pad not working to call EE

Hello I have an issue. I am trying to call EE for help and I'm pressing 1 or 2 to transfer to an agent but it won't work. I'm not sure if the number pad id not working to call EE. I have switched my phone on and off and experiencing the same issue. P...

Abroad in USA and Canada and forgot to activate roaming

Can't text 150 to activate roaming because thephone wont work and the my ee app is down the technical support!! Surely there's another way i can do this? I've tried following the below steps on yhr my ee website but can't find 'menu'MyEE account onli...

Turning voicemail back on