Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Resolved! Orange network unlock

Hi, I have an old Sony device that is locked to the Orange mobile network. I am looking to get it unlocked, or at least shifted to work with EE sims (as it currently does not); I have tried to use the online device unlocking tool, but it just throws ...

Roam abroad cancelled before date I have paid to

I have been billed for Roam Abroad until 19 April but can’t get access now. Can’t phone or text EE from Australia to query this. Is there an email address I can use to contact them?

Unable to hear person on calls

Good afternoon, I wonder if anyone has any suggestions please. My father is having issues with not being able to hear the other person on calls. We thought it was a fault with the phone so that has been replaced (it's not a smart phone) that didn't s...

Calls to numbers abroad are blocked

Hi, I can't make calls from my moile to abroad numbers. It says calls from this number are blocked. I have turned roaming on but can't get through to anyone at EE to help. Any advice? Thanks

Charges

How much will I be charged for phoning someone in Kazakhstan?

Can't text a 5-digit number

This is my last hope for trying to solve this problem. I am trying to send a message to 97886 (to renew my broadband) the text won't send. I get the response "Trouble sending, check options." I have already spoken to EE and the advisor I spoke to sai...

payment error

Resolved! sim card

hi , ive noticed some other person has the same mobile number as me , i keep getting someone elses text messages what do i do ?

Resolved! Calling the UK from Turkey

I will be travelling to Turkey soon and wondered if anyone knows if it is possible to call the UK from there using the ee network on my mobile. Are these calls going to be included in my package?Any help much appreciated.Tony Godley.

Dubai data roaming issues

I finally managed to get data roaming to work in Dubai. I paid 7:85 for 24 hours and after 5 minutes of using it, it ran out. Bought another 24 hours and same thing happened. So £15 for 10 minutes, this can’t be right and really frustrating as just ...