Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Technical explanation for Wifi-Calling required

I asked EE tech support to explain how Wi-Fi calling works, and was not convinced with his explanation.My understanding was that the calls over wifi-calling are routed approximately like this:Caller's phone > Wi-Fi connection to home router > Router'...

Can I set up Roaming after leaving UK?

My wife has had to go to Spain at short notice. She is already there. Can I set up roaming now? The Roaming instructions say do it before you leave.

Can’t make phone calls at all sim not provisioned

I’ve transferred my old phone to my new one and I can’t make calls can’t receive calls texts nothing I’ve put my old sim in my new phone as I’ve kept my number but I have no signal and nothing works

Resolved! Im not sure if im able to upgrade ?

phone not working ee uncontactable

I am trying to call out from my phone, I get a " "not registered on network" message. If someone calls that number they are not connected and a message says " this number is unavailable" or words to that effect.Its also the number I use for all my ba...

Roaming add on

Trying to get $10 EU roaming data active on my account. Both through app and website it just says tech error. I have a payg sim card. Help

Re: No operator in the USA, hence no access to roaming

Hello xxxxxxxxxxx ee network IN Jun my sim is working but this month my sim is not working no messge no fone call no not his so plz sort out my sim thanks [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

Resolved! Roaming with Apple Watch

My Apple Watch (cellular ) is on a paired contract with my phone. When in Europe will I get two daily charges (Phone and Watch) or will it just be my phone charged daily?? Thanks

Re: Roaming in South Africa

Why do you charge us extra abroad. Its 2023. Its just another excuse for EE to rip us off.

Roaming help

So I have 28 EE Sims (data and phone) all on a business share contact.. this happened other a year ago and now it’s happened again and my reseller and EE don’t have any answers. I am currently in Portugal and phone was fine for several days and then ...