mobile phone not receiving confirmation codes

[ermhdhuwd89389w]

Is this a phone fault or a network problem? Any thoughts. I need confirmation codes to purchase certain things. Thanks

[Christopher_G]

Hi @ermhdhuwd89389w 

Welcome to the community.

Which service are you having problems with receiving these messages from?

Chris

[ermhdhuwd89389w]

I don't understand your question. Service? Any website or my bank that sends out confirmation codes ...

[Christopher_G]

OK, thanks @ermhdhuwd89389w 

I was just trying to determine whether there was one specific service that you were having this problem with. Do you have another device that you could try putting your SIM in, to see if you can receive them on that?

Chris

[Sssumat]

Hey mate, you need to contact customer service if you’re not receiving nexts properly. If you’ve moved numbers or recently had a new plan it may not have been connected correctly. Best to contact and open a case!