Mobile Services

Timescale for new lines

Hi, I joined EE from Vodafone in Dec,  I have my Apple Watch cellular connected to my plan,  and wanted to connect my Amazon echo device also, but customer service say I can’t have a new line as used them it with watch connection and not been with th...

Re: Using phone in united Arab Emirates

Hey I have that exact issue I'm in the uae but I can receive or send texts especially verification messages. I pay monthly is there a work around

0333 numbers whilst roaming in EU Spain

I have been charged £1.91 for phoning a 0333 number whilst in Spain although I have roaming included in my plan. The charge was apparently for 5 min 38 sec although I made  2 x calls  totaling 16 min (11 min & 5 min). Everywhere I look it says calls ...

How can I make call from Dubi

Roaming

I didn’t text 150 before going abroad - how do I get roaming on when already abroad 

Re: Roaming in poland

I find the EE information on roaming very confusing!  I am sure it must be me.  But is the "Active Subscription Pack" for pay as you go customers  only?  We plan to travel to Poland next week.  I have a SIM only contract with EE and my wife and looki...

Changing so person calling hears music instead of "ring ring"

Hi, someone suggested I change my settings so that when people call me, they hear one of my Christmas songs instead of the generic "ring ring".I have looked through my phone settings to no avail so was wondering if I would need to do it through EE th...

Wi-fi Calling

I have a Motorola phone with 'wi-fi calling' available. It is an unlocked phone. I wish to use it on an EE Monthly account. I have Vodafone broadband at home. Can I use wi-fi calling in my home with this phone / ISPN with my EE SIM in my phone ?