Mobile Services

Do callers to my mobile get charged any extra when calling me while I’m abroad?

Can’t receive calls

Is business caller id fully rolled out?

I have a standard, contract, consumer plan.Has everyone now been enrolled onto Business caller id?I was previously on the trial service, which then ended, and I haven't noticed a text saying I'd been enrolled in the current service yet. I receive few...

Data roaming

Hi I'm traveling to Turkey next week, I've had my sim only contact before 2021. Will I be charged for data roaming? Thanks 

My sim is not working in Saudi Arabia

My sim is not working in Saudi Arabia so I ended up downloading eSIM now that’s not working now it’s saying invalid sim 

eSim and Roaming

I have bought a Roaming pass for my main sim number but don’t want to also buy one for the eSim number on the same iPhone while in Europe. If I activate call forwarding to a UK based number on the eSim will I be charged a daily Roaming fee on the eSi...

My account. / plan is gone ?! Without any notice

I am currently abroad and believe I have been paying regularly for my account YET now that I try and log in into my account to check it is gone and my sim is not working. What can I do? As I am abroad it is obviously inconvenient to call their number...

TfL WiFi "EE WiFi-Auto" on the London Underground stopped working (Android)

Firstly, yes, I've seen this page and followed the instructions: https://ee.co.uk/help/mobile/manage-use/using-phone-features/wifi-on-the-london-underground. I've tried forgetting and re-creating the WiFi network in my phone WiFi settings.I used to b...