Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

I cant make or receive calls today

I cant make or receive calls today. I have a monthly EE contract. Can't do network nor whatsapp either. I don't have other phone so can't call 150. Tried to switch off the mobile and switch on again but it doesn't work. It seems no network sudden...

Resolved! Roaming

Urgent Complaint - Severe Service Issues and Disconnection

Dear EE Customer Support Team, I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the ongoing service issues I have been experiencing with my EE mobile service. I want to emphasize that this...

Technical help

Hi there,Can anyone please help? I cannot use the internet or make phonecalls from my phone. All bills are up-to-date. I can send and receive texts but that's all. How can i access help with this, as i cannot use my phone to call the technical help n...

Resolved! Speaker no working when I call someone

Resolved! I am in the USA and only get a SOS only message in top left corner

I have no connection on my phone to the EE network while in the USA - only SOS only - I have worldwide network access as part of my account. I had a similar problem in Australia and it was resolved by using the 'chat' network that was available on ...

Hi

Any suggestions for London visit

Resolved! Can I use my EE card that I bought in the UK in France?

I bought my EE SIM card in the UK, will it also work in France or only in the UK?

roaming

Why can I no longer access roaming in the EU? I pay monthly and had a contract prior to July 21, but I can no longer get online or dial out from abroad. EE tell me I will lose my number if I don't use it, but I can't do so! Tried ringing tec support ...

Resolved! Can’t link my sim to account

Hi, I recently took out a sim only contract so that I can get a data roaming package whilst abroad .. I did all of this instore .. I can’t link my sim to my account, I went into store to show them as I get so far into tbe process and it says we have ...