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Discussion about Mobile services, like roaming, calls, messaging etc

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Increase Monthly Data Allowance

Hi ,i seem to be getting mixed answers about this from different support people. I am currently on a SIM only Contract and  would like to upgrade to a full works plan. On the website it says my upgrade date is 12th March, but the lady I spoke to on t...

bdg0514 by • Contributor
  • 692 Views
  • 2 replies
  • 0 Helpful

Second SIM card own EE login

HelloI have recently added an extra SIM card/number to my account for my partner.  Am I able to create a separate login for her so she can have the EE app to monitor data usage please?

nancol by • Investigator
  • 1471 Views
  • 7 replies
  • 4 Helpful

Resolved! Going abroad

I am going to Italy on Sunday what do I need to do. My daughters phone is also on my account and she is going with me. Can I just say that this service is useless I need to speak to someone and it is impossible unless I visit an EE shop which takes h...

EE failed overseas again

I am in the US, have the full roaming package, but cannot makes calls. This is now the second or third time this has happened. Problem is I would try and get EE to sort but of course I can't ring them !! Is there any other way to get direct contact w...

Sending and Receiving Picture Messages on EE

  We’ll help with setting up your phone for sending and receiving picture messages. Have you received a message with https://get.mms.ee.co.uk/ee/ included within? Read on.     Will I be charged for sending picture messages?   You will be charged if y...

Christopher_G by • EE Community Support Team
  • 27689 Views
  • 15 replies
  • 9 Helpful

EE can’t receive txts from Portuguese gov services

Apparently it’s a known issue that EE in the UK can’t receive txts from the Portuguese government and their related social services. Other networks are receiving the txts. These txts are often for authentication purposes. If this issue can’t be fixed...

EE wont work abroad in any country

I took up a contract with an iphone with EE.within 2 months i traveled to NewYork and the phone wouldn't work on the roaming bundle. I spent hours of wasted times in cafes/hotels using wifi contacting EE to fix the issue. Many reassurances from EE th...

Roaming data in Australia

Hello! I’ve been in Australia for 4 days now and have purchased a roaming pass which worked perfectly until today. Now when I am not connected to wifi I have an SOS symbol where the signal bar usually is and no data. I have restarted the phone a few ...

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