Evening
I've been travelling through Asia since January using e-sims for each country after switching my EE contract to pay as you go around Christmas. Unfortunately I’ve not been able to do pay as you go, as the EE app will not let me link my phone to my profile. I understand this means I haven’t paid for minutes with EE, but I have tried. I can log into my EE profile but I can’t add my device, or see my device listed anywhere on there like it used to be. When I go to add my device it says ‘Stop. this is as far as we can go’ and wants me to call EE, only problem being I can’t phone EE. When I do the little voice says phoning this number is barred, even though I’m phoning off my EE sim and not my travelling esims.
Today I got a text saying I will potentially be losing my number as I haven’t used it in a long time. My EE sim has been in my phone the whole time, yet I can’t ring EE from the sim, I’m guessing because I don’t have any minutes but I can’t add any if I can’t phone up! When I changed my contract to pay as you go I used the app messaging service they have as I was in Australia and again couldn’t call, but today it seems like I can’t even access that! Very confused on what to do, I’ll be back in the UK in just over 3 weeks but I don’t want to lose my number before then, and I have no idea how I can contact EE now.
i just want to be able to link my device and to add credit to my sim so i don’t lose my number.
thanks in advance
