Mobile Services

Roam Abroad Pass

Hi, I'm a bit confused with this one. I added the roam abroad pass as one of my inclusive extras. However it still shows the £2.29 roaming add on on my account and when I have texted 150 it says my plan doesn't include EU Roaming. Do I need the £2.29...

I am abroad but forgot to register for roaming,emergency calls only need to roam

Can't make/receive texts or calls

I recently stopped being able to send and receive texts, and have just noticed I can't make any calls either.  I can't even phone 150 to speak to anyone.   I haven't changed phones at all, it's all just stopped for some reason.  Any ideas please?

Roaming

My son is in Spain but having issues with his internet  on his phone, yet roaming is on any advice 

Re: Can't recieve phone calls from O2 Network (Very Specific)

I have had exactly the same problem with my calls from the O2 network.I have changed the sim into different phones and the problem remains .Did you manage to find a solution..... I wonder is it anything to do with the actual phone number

Not receiving txt message from overseas bank - sent from +0000

My overseas (Swiss) bank allows me to register a recovery phone number. Unfortunately, the text sent to verify does not arrive on my UK phone. The bank reckons is because the sender is barred. I understand it comes from +00000. Any ideas how I can ge...

Spend cap

Hi,  I received a text message from ee stating that ‘you’ve reached your spend cap so we’ve barred some chargeable services’ however I have unlimited minutes and messages and still have data remaining so what is the spend cap pertaining ? cheers 

Re: Roaming abroad plan and I cannot make calls to the UK

I am abroad in Trinidad and Tobago and can send and receive texts to the UK but cannot make calls.  Yes I did call before I left the UK, yes my roaming is also on.  

Re: Contacting EE from abroad with a phone that won't work

I am in Turkey my SIM card became inactive for no reason. I cannot contact customer service and there is no live chat to talk to them Can anyone tell me what is the best way to talk to them?