answering machine

[DERBY2022]

how do I turn off the answering machine?

[DERBY2022]

unfortunately, my knowledge of English is not so good yet to understand how to leave a voice message on the phone.

[Katie_B]

Hi @DERBY2022. 

Are you able to try call your phone from another phone?

If this just continues to ring without the option to leave a message your voicemail has been switched off.

Katie

[DERBY2022]

the call is constantly going on without words. but on the screen there is a red circle above the handset where the inscription "answering machine"

[Katie_B]

Thanks for getting back to me @DERBY2022. 

I am unsure what this could be. 

Does this show on the bottom right hand side of the phone?

Katie

[DERBY2022]

Yes it is displayed in the lower right corner

[Katie_B]

OK this indicates there is a voicemail that has not been opened @DERBY2022. 

If you call your voicemail you will be able to hear this message and then have the option to delete. 

The red button will then disappear. 

By the sound of you previous post your voicemail has now been switched off so you should not receive any further messages. 

Katie

[DERBY2022]

I will try to do this later and report the result.
Thanks for the help and clarification

[Katie_B]

If you have any further questions please be sure to let us know @DERBY2022. 

Katie