Wi-fi calling

[SunnyShe743]

My wi-fi calling has stopped working.  I've turned the phone on and off and also disabled and re-enabled wif-fi calling on my phone but no luck.  It's been like this for 4 days now.

Where I live I don't have a mobile phone signal, so I can't contact EE for help.  (I've got an iPhone 😎

[bristolian]

Can you use WiFi for other functions?

Does WiFi-calling work on other broadband routers, or is it only one specific one affected?

[SunnyShe743]

Hi, thanks for replying.  Yes, my phone works on wifi for everything else.

I think it's just this specific router, but as far as far as I'm aware nothing has changed (I've not done anything) and it's just stopped working.

[James_B]

Hi @SunnyShe743,

Does it connect to WiFi Calling if you enable airplane mode then reactivate WiFi? (Keep the phone in airplane mode when you turn WiFi back on)

James

[SunnyShe743]

No it doesn't connect to wifi calling

[James_B]

Are you using a pay as you go or pay monthly plan @SunnyShe743?

Are you able to use your phone in areas where you have a mobile signal?

James

[SunnyShe743]

It's pay monthly and yes, when I do have signal I can make calls

[James_B]

Thanks @SunnyShe743 

Please get in touch with Technical Support so a member of the team can run through some diagnostics with you.

They'll be happy to help. 🙂

James

[SunnyShe743]

Thanks, I would if I had signal to call them 🤣

[James_B]

I understand it's not ideal, but hopefully you'll be able to give them a call next time you're in an area with signal @SunnyShe743?

James