Phone not working in japan

[Bissarna]

Hi guys, been in japan a few days now and my phone doesn't work at all apart from when using wifi how can I contact ee for help?

[bristolian]

Does your phone show a connection to any Japanese networks?

If not - are you pay-monthly or PAYG? The process to enable roaming - allowing your phone to connect to foreign networks - differs between pay-monthly & PAYG.

PAYG is auto-enabled for roaming once used in the UK first. Pay-monthly needs to manually enabled, normally by texting ROAMING to 150 before leaving the UK.

[Bissarna]

Hi there

thanks for your reply.

I got no network at all and if I try to call it just saying only emergency calls allowed.

I'm paying monthly and my roaming is turned on, trying to find a live chat to ee so I can talk to them when im using wifi for  but non of the links are working for the chat. 

[bristolian]

What is your basis for saying "my roaming is turned on"? The symptoms you describe are a good example of roaming not being active.

[XRaySpeX]

@Bissarna : Maybe roaming is turned on on your phone but is it turned on on your EE a/c, usually by texting ROAMING to 150 before you leave UK?