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Transferred number over from Three to EE Esim, imessage was working now isn't

mattwhistance
Investigator
Investigator

My number transferred over today and was working fine until an hour ago. Now when i go to imessage there is just a spinning circle next to my number and i have tried resetting and turning it off and resetting network settings and it has still not worked. Most of the time it just says activation unsuccessful or an error has occured and sometimes i click on the phone number and nothing happens.

5 REPLIES 5
Northerner
EE Community Star
EE Community Star

Hi @mattwhistance 

Does your internet work.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Yes it does and my data

Rach_H
EE Community Support Team

Hi @mattwhistance,

Welcome to the Community!

When you go to Contact > My Card, is the correct number showing? 

Rach

It shows my actual number and the number the eSIM came with. The iMessage worked for a while again about an hour ago and now it’s doing the same thing again.

Peter_W
EE Community Support Team

Good morning @mattwhistance 😊

We recommend it can take up until midnight for a number port to fully complete, so now we've passed over to the next day, are you still facing the same issues?

If you haven't already I would now recommend removing your Three SIM, then try checking the settings that @Rach_H mentioned again.

Peter