Upgrade order not arrived

Louise215 · ‎19-09-2023

Unable to track order with order number. Waiting on receiving phone Samsung Galaxy s 23 - order no: xxxxxxxxxxxxxx

any delivery update would be great.

Thanks

[Mod edit: Please do not share personal details such as your order number, as your posts are visible to the public. Thanks!]

Louise215 · ‎20-09-2023

I called this morning and managed to speak with assistant. New order submitted and should arrive tomorrow. There was a system problem re. payment on original order.

Thanks

View solution in original post

Northerner · ‎19-09-2023

Hi @Louise215

If EE order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

James_B · ‎20-09-2023

Hi @Louise215,

Welcome to the EE Community. 🙂

Which model did you order? (Please include colour and storage size)

Thanks

James

Louise215 · ‎20-09-2023

I called this morning and managed to speak with assistant. New order submitted and should arrive tomorrow. There was a system problem re. payment on original order.

Thanks

James_B · ‎20-09-2023

That's great @Louise215

Thanks for letting us know. 🙂

James