5G Standalone Sim hasnt arrived

Anth7 · ‎13-12-2025

I ordered the 5G Standalone Sim on the 1st of December from my phone it has not arrived . Can I order it again from my phone or should I ring them. I expected it to have arrived by now.

Rach_H · ‎14-12-2025

Hi @Anth7,

Welcome to the Community!

I'd recommend reaching out to the team so that you don't end up with two orders for the same product.

Rach

View solution in original post

Northerner · ‎14-12-2025

Hi @Anth7

Did you order a SIM only contract.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Rach_H · ‎14-12-2025

Hi @Anth7,

Welcome to the Community!

I'd recommend reaching out to the team so that you don't end up with two orders for the same product.

Rach

Anth7 · ‎16-12-2025

I have the pixel 10 Pro with an Essentials Unlimited Plus plan that enables me to have the 5G Standalone Sim for free.

Anth7 · ‎19-12-2025

I contacted EE. The order had not gone through so they sent me a new sim card that arrived today. I put the new sim card in my phone. When i tried to register my new sim card it said "Well, that did not work". When I googled why it did not work one of the reasons listed said it could take up to 24hrs for the new sim to fully connect to the network. So I will wait before trying to register the sim card.