Unwanted SMS messages sent by EE to me in Thailand

Chpmn46
Investigator
Investigator

I live in Thailand, and regularly receive SMSs from EE telling me about how to connect while abroad. I do not need these, and more importantly, they drain my account balance as they seem to count as 

international SMS transfers. Any ideas on how I can stop them?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Chpmn46   Your obviously going to get these as your outside the UK.    To stop these completely get a local SIM card and use that.    You’ll never stop this as it’s a automated text because of where your device actually is. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Chpmn46   Your obviously going to get these as your outside the UK.    To stop these completely get a local SIM card and use that.    You’ll never stop this as it’s a automated text because of where your device actually is. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Receiving SMS is free anywhere in the world.

 

Equally EE's roaming services are intended for use by UK residents travelling abroad for short periods - if you are resident abroad you will be better off long-term having a Thai mobile subscription.

Chris

 

Thanks for your reply, which is much appreciated.

 

I understand the reasons for EE sending the (in my case) unwanted SMSs, and for those travelling abroad (holiday etc) getting a once-off SMS advising on the requirements is fine. My case is slightly different, I live in Thailand, have all the local SIMs and email systems, but still wish to retain a UK phone number. But as things are, I get multiple unwanted SMSs that eat up my credit.

 

For the moment I shall continue to suffer the situation but consider my options as time passes.

 

Best wishes

 

**bleep** Chapman

 

Standard incoming SMS are free anywhere in the world.

 

Whatever these charges are, I have grave doubts that text messages from EE are the true cause.

Dear bristolian

 

Thank you for your reply.

 

I do have all the necessary local (Thai) SIMs etc, but would like to keep the use of my UK phone contact number.

 

I shall consider further how to resolve this.

 

Best wishes

 

**bleep** Chapman

XRaySpeX
EE Community Star
EE Community Star

W/out chargeable use that PAYG SIM will eventually be completely deactivated. EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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