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Away in Thailand currently, but any thing other than WhatsApp cannot work.

JRC22
Explorer

Not tech minded sadly but a need occasionelely  to send messages or receive codes and authorisations from the U.K. are impossible as they will not work on my old but trusty i phone 7 .

I have had a basic mobile contract with EE but I cannot get this to work or even contact EE to resolve whatever is the problem!   I recently arrived in Thailand and wish to use my phone with its U.K. number for basic things.

If someone could advise please it would help enormousely ?   Can receive only WhatsApp messages and many institututions will not use this method to communicate.

Tyhanks in anticipation

 

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @JRC22 ,

Welcome to the community,

Are you on a monthly contract? Did you not make sure that roaming was activated on your account? This only applies to contract customers not pay as you go, as they are automatically activated.

If you have Skype, or equivalent, you may call them on this number: +448000798586.

Otherwise you will have to contact them using another phone, the free number may not work:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @JRC22 ,

Welcome to the community,

Are you on a monthly contract? Did you not make sure that roaming was activated on your account? This only applies to contract customers not pay as you go, as they are automatically activated.

If you have Skype, or equivalent, you may call them on this number: +448000798586.

Otherwise you will have to contact them using another phone, the free number may not work:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Thank you for your help.

I will give it a try I have been on a contract for years!

Best regards.
Schockwave
EE Community Star
EE Community Star

@JRC22 , You are welcome, glad to help. Have a nice time!

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.