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Roaming

ElioGomes
Explorer

‎30-06-2023 10:23 AM

Im trying to use roaming in spain but i didnt know i had to send a message to 150 with ROAMING  to setup the phone for roaming so now i cant send the message or phone ee technical support to sort the peoblem out and use my data in spain. What can i do now to fix this issue. Any help would be appreciated.

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎30-06-2023 10:29 AM

Hello @ElioGomes ,

Welcome to the community,

I take it you are on a monthly contract. You can either ring customer service on another phone or if you have something like Skype, you can ring them for free to activate roaming:

+4448000798586

This does not apply if you are on pay as you go, as roaming is automatically enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
ElioGomes
Explorer
In response to Schockwave

‎30-06-2023 11:01 AM

I have tried on the my ee app still waiting for a reply there and i tried on skype but for it to be free i had to invite them to a chat which im also still waiting but since i never done this before i dont know if i did something wrong. I will keep trying but i appreciate the help.

0 Helpful
Katie_B
EE Community Support Team
In response to ElioGomes

‎30-06-2023 11:22 AM

Hi @ElioGomes. 

By waiting for a reply via the EE app have you started a live chat?

Katie