Abroad

Userjoe · ‎30-06-2023

I didn't let ee know I was going abroad now I can't use my phone any solutions please

Alex_M · ‎30-06-2023

Hi @Userjoe,

You will need to get in touch with customer service who will be able to enable roaming on your device remotely.

Let us know if you have any success!

Thanks,
Alex

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Schockwave · ‎30-06-2023

@Userjoe , You can either ring customer service via another phone, or if you have Skype, you should be able to ring them for free on this number:

+448000798586

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎30-06-2023

@Userjoe : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise if you are on contract, you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP