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Unable to send text messages (iPhone)

kusamia
Investigator
Investigator

‎08-06-2023 05:52 PM

For a few days now I have been unable to send normal text messages from my phone, although I am receiving them. I am on a PAYG pack and texted BALANCE to 150 which shows i still have a lot of data left and unlimited texts and minutes. Any help with resolving this?

0 Helpful
11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

‎08-06-2023 06:04 PM

For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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kusamia
Investigator
Investigator
In response to XRaySpeX

‎08-06-2023 06:17 PM

I got this advice earlier to check the messaging centre no. However, similarly to other iPhone users who've mentioned the same thing, I keep getting the message " Error performing request - Unknown Error" when attempting to check this. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to kusamia

‎09-06-2023 08:09 AM

Hi @kusamia,

Have you checked to see if there are any carrier updates available in Settings > General > About?

James

0 Helpful
kusamia
Investigator
Investigator
In response to James_B

‎09-06-2023 10:19 AM

Hi James, 

Yes, I have checked this too. There doesn’t seem to be any update available.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to kusamia

‎09-06-2023 10:32 AM

Which error message do you see when trying to send a text @kusamia?

James

0 Helpful
kusamia
Investigator
Investigator
In response to James_B

‎09-06-2023 10:41 AM

I get a notification saying “message failed to send,” and underneath the attempted message it says “not delivered.”

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to kusamia

‎09-06-2023 10:46 AM

Hi @kusamia,

In Settings > Messages, is Send as SMS turned on?

James

0 Helpful
kusamia
Investigator
Investigator
In response to James_B

‎09-06-2023 10:47 AM

Yes, this is turned on.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to kusamia

‎09-06-2023 11:31 AM - edited ‎09-06-2023 11:32 AM

Do any of the tips in this Apple Support Article help @kusamia?

James

0 Helpful