Unable to receive SMA while in Ghana

[Law53]

I am  on PAYG and since I arrived in Ghana SMS has stopped receiving I only received sms for couple of  days and its stopped, I can receive call OK, I tried changing roaming network to either Vodafone or MTN and both comes out as NO service and cant connect to the two networks listed when I go manual network select. I can only roam on AirtelTigo network. Without SMS I cant receive OTP for other service I need while away from UK.

[Katie_B]

Hi @Law53. 

Thanks for coming here.

Is the AirtelTigo network the network you could originally receive texts on?

Have you tried rebooting your phone?

Are you aware of anyone else experiencing this?

Speak soon,

Katie

[Law53]

yes, I guess phone automatically roamin AirtelTigo and I did receive the first message from EE about roaming charges and couple of bank sms then it stopped. 

[Law53]

Phone has been reboot several times, been on twitter with customer support and after half a day they refer me to Level 2 support on chat but not been able to get unto chat both on EE app and on laptop..

No idea if anyone else is seeing same issue but why can I choose another network apart from airtelTigo

[Katie_B]

Thanks for confirming @Law53. 

Are you aware if its just bank SMS texts that you aren't receiving?

Katie

[bristolian]

Do you receive a test SMS that you send to yourself?

[Law53]

I have not sent a message from my EE number to myself but have sent message from MTN and AirtelTigo to my EE number and did not receive it. I am receiving text messages on my local number on the same phone ( dual SIM phone).

[Leanne_T]

Hi @Law53 

I would suggest getting in touch with our mobile guides to get this fully investigated. 

Please see our Contact EE for ways to contact us from any other phone. 

Leanne. 

[Law53]

I tried and the support guy refer me to Level 2 support , he said I should use chat messaging to avoid roaming charges but I have not been able to get anyone on chat the whole day, I understand chat option become available only when there is a free support guy.

This is a nightmare !!!

[bristolian]

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@Law53 wrote:

I tried and the support guy refer me to Level 2 support , he said I should use chat messaging

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Were Level 2 prepared to open a fault investigation for you? Suggesting an alternative service without the same level of functionality is certainly a novel approach to technical support.