I can’t remember them all but options like
- Automatic to manual network selection
- trying multiple network providers
- rebooting phone
- resetting network settings
- wifi calling on/off
- making sure call forwarding is off
- 5G -> 4G only for Internet
- a refresh of my network on EE’s end
they said they’ve escalated it to level 2 or something along those lines and that I’d be getting a call back within 72 hours to a provided local Thai mobile number which I can be reached on (this was last Wednesday). Still haven’t heard back and I called up today and they said someone would call back later. I’ve now spoken to literally close to 10 customer service agents on phone for an accumulated time of over an hour.
The voice message is not in Thai or Thai accent - it sounds like what someone would have heard if it was an UK to UK call. What’s bizarre is the fact that 1 out of approximately 20 attempts will go through only for it to not work right after despite nothing changing. I’ve even gone to a network provider here to ask if they are able to help. They said they’ve escalated issue would be on EE’s end and the only thing they can think of is the fact that if I was using their Thai sim and went abroad, they would have to switch on/activate voice incoming feature while roaming specifically. I need to be able to receive calls this week as it is important and I feel like I’ve been left to repeatedly call EE up for a solution only to be told to expect a call later by a someone else.
