Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to make calls

Steph169
Visitor

‎25-03-2026 03:38 PM

I have a contract sim in an Apple phone and for the past hour I have been unable to make calls. It just beeps and hangs up

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎25-03-2026 05:30 PM

Hello @Steph169 ,

Welcome to the community,

Have you tried rebooting your phone? That may solve the problem.

Do you have network showing? You may need to do a network reset to see if that makes a difference.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎25-03-2026 05:39 PM

Does your phone show network coverage? Or a WiFi-connection?

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

0 Helpful