Turn off roaming pass

[Jenjen259]

I took out a Roam Abroad Pass to go to Greece and now want to turn it off, how do I do this please? I can't find it anywhere, and texting STOP TRAVEL to 150 didn't work, thanks for your help 🙂

[sarahgb123]

Sorry but that does not work at all.  It's a bit of mumbo jumbo to me 😞

[sarahgb123]

Every time I text STOP ROAMING PASS I get a message saying "reply with the country you're interested in".  They don't want us to stop roaming cos we pay more if we roam !

[sarahgb123]

Yes, you have to ring customer service and there's a 30-minute wait - aargh :(.    

EE is awful but I'm tied into my contract - boohoo.  Can't wait for it to finish so I can go back to the wonderful O2.

[sarahgb123]

yes.  but they didn't work

[sarahgb123]

You can also phone 150 but there's a 30-minute wait ..............zzzzzzzz ..........

[sarahgb123]

It's not sorted out.    We just want to STOP ROAMING not Roam Further.  There is no longer an online chat, the STOP ROAMING texts are not working and there's a 30-minute wait to speak to someone.   That is not sorted out at all !!

[sarahgb123]

Yes, but nothing works.   Either I will have to wait 30 minutes to speak to someone or I will have to go into the EE shop - 30 minutes to get there, parking charge and 30 minutes back :(.    I hate EE.  Can't wait for my contract to finish.

[sarahgb123]

That doesn't work.  I just get the reply :  "reply with the country you're interested in".  I don't think they've got the message !

[sarahgb123]

I am, Katie, and it's a nightmare.  Texting STOP ROAMING doesn't work.  I can't get into my EE App because I can't remember my passcode and it doesn't give me the option of resetting it.  There is a 20-minute wait on a phone call.   This is not good.

[sarahgb123]

Sorry, Grand Master, but texting STOP ROAMING PASS does not work.  I just get a reply asking what country I'm interested in.  There's a 20 minute wait on a phone call.   I cannot access my app because I can't remember the passcode and no option is given for resetting it.  What more can I do? ... yes, wait for 20 minutes to speak to someone or go into the shop which will take minimum one hour there and back.  BTW an easier phone number is a simple 150.  And BTW there is no option 3.