Turn off roaming pass

[Jenjen259]

I took out a Roam Abroad Pass to go to Greece and now want to turn it off, how do I do this please? I can't find it anywhere, and texting STOP TRAVEL to 150 didn't work, thanks for your help 🙂

[XRaySpeX · Accepted solution]

@Jenjen259 : Text STOP ROAMING PASS to 150. 

[Jenjen259]

Thank you, I ended up having an online chat and they've stopped it, but I think it should be a lot clearer that's all you have to do, still at least I know for next time 🙂

[Leanne_T]

Thanks for letting us know this is sorted now @Jenjen259

You can find full information in our How do I get the Roam Further Pass?, Help page for the pass and stopping this 🙂

Leanne.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

[ajono]

The information that everyone is looking for is at https://care.ee.co.uk/ee_roaming - "If you want to remove your Roam Abroad Pass, text STOP ROAMING PASS to 150"

[APer]

I have just been advised that you have to ring customer services to stop if you have used self service to set up. I have ended up paying an extra month as I was no aware of this 

[Christopher_G]

Hi @APer

Did you try the text message options above?

Chris

[Colhun]

I’ve just done that and it didn’t work. I got the “We didn’t quite catch that” response.  EE are an absolute disgrace. 

[XRaySpeX]

@Colhun : Are you on contract or PAYG?