Turn off roaming pass

[Jenjen259]

I took out a Roam Abroad Pass to go to Greece and now want to turn it off, how do I do this please? I can't find it anywhere, and texting STOP TRAVEL to 150 didn't work, thanks for your help 🙂

[Colhun]

Contract

Sent from my iPhone

[Jon_K]

Hi @Colhun 

If the text option isn't working, can you try getting in touch with our Customer Care team either via live chat or by calling?

They'll be able to access your account and help you further.

Jon

[Colhun]

Thank you. I was, eventually, able to speak to someone on technical
support who was, I think, able to resolve the issue. It wasn’t easy though!
Colin

[Jon_K]

Thanks for letting us know, @Colhun 

Jon

[cormackwood]

I keep sending STOP ROAMING PASS to 150 but it just asks me what country I am going to !!

Tried calling, no human to speak to????????

[Katie_B]

Hi @cormackwood. 

I am sorry to hear this is happening. 

Are you currently in the UK?

What contact number are you calling?

Katie

[cormackwood]

Yes I am in UK, texting to 150

[James_B]

Hi @cormackwood,

Is the Roam Abroad Pass currently active on your phone number?

What is the full response you receive when you text STOP ROAMING PASS to 150?

James

[PjBuchanan]

this no longer works.

[Katie_B]

Hi @PjBuchanan. 

Are you trying to stop your Roam Abroad Pass?

Katie