Turn off roaming pass

Jenjen259 · ‎05-07-2022

I took out a Roam Abroad Pass to go to Greece and now want to turn it off, how do I do this please? I can't find it anywhere, and texting STOP TRAVEL to 150 didn't work, thanks for your help 🙂

XRaySpeX · ‎05-07-2022

@Jenjen259 : Text STOP ROAMING PASS to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎05-07-2022

@Jenjen259 : Text STOP ROAMING PASS to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Jenjen259 · ‎05-07-2022

Thank you, I ended up having an online chat and they've stopped it, but I think it should be a lot clearer that's all you have to do, still at least I know for next time 🙂

Leanne_T · ‎05-07-2022

Thanks for letting us know this is sorted now @Jenjen259

You can find full information in our How do I get the Roam Further Pass?, Help page for the pass and stopping this 🙂

Leanne.

XRaySpeX · ‎05-07-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ajono · ‎30-10-2022

The information that everyone is looking for is at https://care.ee.co.uk/ee_roaming - "If you want to remove your Roam Abroad Pass, text STOP ROAMING PASS to 150"

APer · ‎07-11-2022

I have just been advised that you have to ring customer services to stop if you have used self service to set up. I have ended up paying an extra month as I was no aware of this

Christopher_G · ‎08-11-2022

Hi @APer

Did you try the text message options above?

Chris

Colhun · ‎05-03-2023

I’ve just done that and it didn’t work. I got the “We didn’t quite catch that” response. EE are an absolute disgrace.

XRaySpeX · ‎05-03-2023

@Colhun : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)