Roaming

Chanelle951 · ‎19-06-2023

Just a month ago my EE number was working all over Europe now it’s not ! I’m pretty confused please help me understand how to change it

bristolian · ‎19-06-2023

Is this a PAYG phone or pay-monthly?

In what way is your phone not working?

Northerner · ‎19-06-2023

Hi @Chanelle951

If youre on a pay monthly contract have you recently upgraded.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chanelle951 · ‎19-06-2023

No the website doesn’t show how to upgrade

Northerner · ‎19-06-2023

Hi @Chanelle951

I asked if you had upgraded. The reason is that this normally resets your roaming and you need to reactivate roaming once you've upgraded.

Are you in the UK or if not when were you on the UK network last?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎19-06-2023

@Chanelle951 : If you're on PAYG the roaming rules were changed on 6 June.

You’ll now be charged to use your minutes, texts and data allowances in our EE Europe zone.

Please see our Pay As You Go charges for roaming in the EU, Help page for more details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP