Reached limit announcement???

[Sylvia76]

Hi, being on standard SIM with unlimitedtext and minutes. From around a month I cant send text or call. It says I have reached my limit but its impossible as I got it unlimited and I just paid my bill so not sure what's going on. Any ideas?

[Sylvia76]

Hi, I have the same problem being on standard SIM. I can send text or call. It says I have reached my limit but its impossible as I got it unlimited and I just paid my bill so not sure what's going on. Any ideas?

[Sylvia76]

Audible announcement whenever I want to call

[XRaySpeX]

What is the exact wording of this msg?

Are you in UK?

[Sylvia76]

I'm in UK and the message says “you reached your credit limit therefore your services will be restricted” but I'm paying monthly and got unlimited texts and minutes 

[XRaySpeX]

You must be spending a lot on out-of-allowance services on top of your normal monthly fee & EE had imposed a credit limit on your a/c. Have a look at the breakdown of your bills' details & see what Extras you've been paying for.

[Sylvia76]

What are “out-of-allowance services”. I just call sporadically, mostly using internet to login to bank or map, nothing fancy really

[Sylvia76]

There is nothing on my bill really as I'm not using it much

[Sylvia76]

And I can login in the app but when I want to login on their website there is an information that my account was cancelled? In app all is normal

[bristolian]

FYI you have a short time after posting to edit, negating the need for additional short (corrective) replies.

Text BALANCE to 150, and post the response to this thread. This should include your unbilled costs.