Why does it say I have reached my credit limit?

[CharlieRecon]

All phones on my contract have had a message sent to them from EE at 21:00 saying service is suspended as they have reached the credit limit ... all the contracts are unlimited with no spend cap and ... balance on the account is 0

What's going on cos no one can use their phone and EE customer service is closed until 8am 

Oh and we work NIGHTSHIFT so need our phones 

[Katie_B]

Hi @CharlieRecon. 

Thanks for coming here.

Have you been able to get in touch with our customer care team regarding this?

Katie