How do I access online chat

[terencefrancisw]

I Leanne,I can't phone any numbers,they all come up ....not registered on network,I can't even phone 150 for EE,that too comes up notregistered on network.I don't know my model number,but it a Samsung.

[Mod Edit - removed mobile number, please don't share anything identifiable in public]

[Peter_W · Accepted solution]

Thanks @terencefrancisw, if you haven't already I would recommend checking our network status checker to see if we're aware of any network outages in this area.

If this all looks good, restarting your phone, or removing and reinserting the SIM can often help too. 

If you continue to struggle, you can contact our customer care team via the 'Help' section of the EE app, just select the option for 'Message us'

Peter