receiving text messages abroad

[Malory]

Hello I am in Colombia I bought data but i am still cannot receive message from abroad

[James_B]

Hi @Malory,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Is it an SMS message you need to receive?

James

[Malory]

Monthly

[Malory]

Monthly

[Malory]

Yes SMS

[James_B]

Hi @Malory,

Did you activate roaming before you travelled by texting ROAMING to 150?

Do you have a zero spend cap on your account as this would stop you from receiving chargeable texts when roaming?

James

[Malory]

How can i change it i need to receive message

[James_B · Accepted solution]

Hi @Malory,

You can amend your spend cap in the My EE app, just select Plans and subscriptions > Settings > Spend cap.

If roaming isn't active on your account, please get in touch with Customer Care to activate it.

Thanks

James