Seychelles issue

[MihaiDima]

Same issue here. I'm in Seychelles for a week and is nobody able to solve this problem. Nobody can contact me and don't receive sms messages. Shame on you EE nobody cares about customers problem. That's breach of contract I'm gonna go further. Why I'm paying for the services you offer?

[Christopher_G]

How did you speak to the level 2 team, @MihaiDima?

It may be worth speaking again with an update. Hopefully they can help.

Chris

[MihaiDima]

They passed me to level 2 after 2 hours of phone calls with the standard customer support.

[RJunhappy]

I completely agree. They can’t be **bleep**d to fix it.

Kind regards

Ross Jackson
CEO

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[RJunhappy]

There is no ownership. The people just follow a standard triage pattern and nothing gets resolved. It seems to have been ongoing for years, but no one has followed it through to a resolution.  Every EE customer going to the Seychelles is not able to use their phone or send/receive SMS. So will EE do anything ? It seems they don’t care. 

[Christopher_G]

Are you in the Seychelles at the moment, @RJunhappy? I notice when you originally posted that you said you were unable to receive calls or send/receive texts. 

@MihaiDima said they are able to send and receive normal SMS messages. It's incoming calls that they're having a problem with and SMS from a particular bank service.

We're currently looking into this.

Chris

[MihaiDima]

Seems like EE does not want to activate some roaming related features like Roam Worldwide and Call abroad and make premium rate calls. Every time I try to activate them in the app i get an error code.Did some screenshots.

https://ibb.co/vskR7vF 

https://ibb.co/tmj6js6 

[MihaiDima]

In this situation can I end my contract early with EE as they are not able to provide me the services i pay for? It's that a breach of contract if I'm right?

[XRaySpeX]

Can you make calls, particularly those to UK nos.? If so, those blocked roaming settings aren't affecting you. You are roaming abroad & calling UK OK.

[MihaiDima]

Yes but why I can't call an uk number which is here in Seychelles? I have multiple phone numbers and I can't make calls between them while I'm here. Even with the minutes add-on activated. It's that normal?

[XRaySpeX]

Yet you are able to call UK nos. that are still in UK?