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Re: Seychelles issue

MihaiDima
Contributor
Contributor

‎16-07-2022 07:17 PM

Same issue here. I'm in Seychelles for a week and is nobody able to solve this problem. Nobody can contact me and don't receive sms messages. Shame on you EE nobody cares about customers problem. That's breach of contract I'm gonna go further. Why I'm paying for the services you offer?

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22 REPLIES 22
XRaySpeX
EE Community Star
EE Community Star

‎16-07-2022 08:15 PM

@MihaiDima : Which is the problem you have? You can't receive calls & texts but can make them like the OP?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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MihaiDima
Contributor
Contributor
In response to XRaySpeX

‎17-07-2022 04:18 AM

Yes I can't receive calls and a type of sms like otp messages from bank netflix google etc. I can call send and receive sms in UK after i have activated an add-on.

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XRaySpeX
EE Community Star
EE Community Star
In response to MihaiDima

‎17-07-2022 07:43 AM

@MihaiDima : Have you just ported your no.? Sounds like a port is not yet complete.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team
In response to MihaiDima

‎17-07-2022 08:05 AM

Hi @MihaiDima

 

@XRaySpeX could be right. Have you tried manually connecting to a different network there? It's possible it could be related to the network that you're currently connected to.

 

Chris

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XRaySpeX
EE Community Star
EE Community Star
In response to Christopher_G

‎17-07-2022 08:10 AM - edited ‎17-07-2022 08:19 AM

@Christopher_G : I don't think @MihaiDima is in Seychelles despite tagging on to a topic about it as they say they're making calls etc. in UK.

 

Sorry, I forgot & the "in UK" rather than "to UK" put me off.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team
In response to XRaySpeX

‎17-07-2022 08:16 AM

They did say they're in the Seychelles for a week, I assume they're still there, @XRaySpeX.

 

Hopefully they can clear it up for us. 🙂

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MihaiDima
Contributor
Contributor
In response to XRaySpeX

‎17-07-2022 10:00 AM

Just one of them is ported. But i have multiple phone numbers on my account and none of them are working. So can't be that the issue.

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MihaiDima
Contributor
Contributor
In response to Christopher_G

‎17-07-2022 10:04 AM

I have tried every possible way from my side and its not working. The problem is EE has a single partnered network here Airtel and i can't test another network. I think is a known network issue and if there are just a few people to complain they don't bother.

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MihaiDima
Contributor
Contributor
In response to Christopher_G

‎17-07-2022 10:11 AM

Yes I'm still here untill Saturday and i have this problem since i landed here a week ago. Ee passed my issue to level 2 technical support and since then i have received an email from them telling me to try to restart phones because is everything is ok from their side. Nothing changed its still the same but they advised me to email them updates

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