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Roaming

Ryan1301
Visitor

‎20-07-2022 11:43 AM

ive got roaming included in my smart benefits. I’m in Mexico now and I’m recieving texts but internet does not work outside of wifi connection 

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎20-07-2022 02:04 PM

Hi @Ryan1301

 

Welcome to the community.

 

What kind of phone are you using? Is data roaming switched on within your phone settings?


Chris

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XRaySpeX
EE Community Star
EE Community Star

‎20-07-2022 02:38 PM

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

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_MrR_
Scholarly Contributor
Scholarly Contributor
In response to XRaySpeX

‎21-07-2022 06:49 AM

It looks like this could be more a handset setting issue rather than a problem with roaming. 

 

This is because you've said you can receive texts meaning the phone's hooked up to a network in Mexico. If you didn't have roaming service, you wouldn't connect to the network.

 

As it's only data that isn't working, it'd be worth checking the settings menu on your device to check data roaming is activate (a lot of manufactures have this set to off by default to prevent unwanted charges)

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