In Greece yet being charged as if in Turkey

ChezDom
Visitor

‎20-07-2022 08:35 AM

Hi - we are staying at Kos and received a notice from EE saying welcome to Greece however I’ve just been billed £26 roaming charges for Turkey!! I’ve now received texts saying I’m in Turkey (I’m not) and despite best efforts my iPhone won’t connect to any of the Greece networks. Any advice appreciated and will I be refunded by EE? 

cheers Dom

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎20-07-2022 09:42 AM

Hi @ChezDom

 

Welcome to the community. I hope you're having a lovely holiday. 🙂

 

Kos is very close to Turkey, particularly on the north side of the island. I would recommend turning the automatic network selection off, and manually connecting to a Greek network. This should avoid future charges like this. If you need help doing that, just let me know which phone you're using.

 

With the charges that you have currently, I would recommend speaking to our Mobile Care team.

 

Chris

_MrR_
Scholarly Contributor
Scholarly Contributor
In response to Christopher_G

‎21-07-2022 06:46 AM

Best advice is to do a manual network search and manually select a Greek network (I believe EE let you access Cosmote and Wind in Greece) so that way it won't jump onto a Turkish network if it picks up the signal.