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Proof of ownership

ApostKara
Explorer

I have an appointment tomorrow to open a bank account and I need proof of ownership for my phone number. I have been trying to contact EE from 150 and the other phone numbers given but when I call them an automated response appears giving me only the options to top up with a voucher or by credit card. 

I would really appreciate some help 

 

4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @ApostKara 

 

I assume you are wanting proof of ownership for a landline as the mobile account won't generally be accepted? 

 

Can you not download any bills from your online account? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thank you very much for your reply, I have a pay as you go account and I cannot find any documentation that has both my name and the phone number. That's what the bank required

@ApostKara , I am not sure you will get proof of ownership with a pay as you go mobile number. Are you not able to go to an EE store to see if they can provide this, although I doubt this will work either, never heard that a bank needs proof of ownership of mobile number before, they usually want something like a utility bill as proof of where you actually live etc. 

 

Have you logged in to your account? You should be able to find something there, you can either do that via the My EE App or via the website.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

Having a PAYG no. is not proof of anything a bank would want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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