PAYG vs Pay monthly SIMs

Wildcat · ‎28-05-2022

I have recently bought a PAYG SIM for an elderly relative for emergency use only (as they are an infrequent user), but I have found that the PAYG SIM does not make/receive calls, whereas a pay monthly SIM in the same phone, in exactly the same location, can make/receive calls. Can anyone tell me why this would be?

Wildcat · ‎21-07-2022

Hi @Leanne_T , finally got a resolution, but it meant migrating the PAYG SIM to a contract SIM and the Doro 6820 sprang into life! So, despite everyone in support saying there is no difference between a PAYG SIM and a contract SIM, there clearly is as I have managed to demonstrate it. Thankfully EE have agreed to honour the amount I was paying on the PAYG plan for the 12 month contract as we had exhausted every other option. So it seems the only solution is to change from a PAYG SIM to a contract SIM if you want the full service. This has got a lot of people baffled, so I hope someone higher up in senior management take note of this and resolve whatever it is that clearly prohibits PAYG customers from using the full EE service.

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XRaySpeX · ‎28-05-2022

Has it been topped up with credit?

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wildcat · ‎28-05-2022

Yep, £10 added yesterday. I've just been on the phone to EE Tech Support, sounds like it is an issue with the phone rather than the SIM, sorry.

Wildcat · ‎28-05-2022

Hi there, I recently bought a Doro 780x for an elderly neighbour who has never had a mobile phone before, thought this would be a good phone as it has only 3 preset numbers to call, which is all he needs for emergencies when out and about. I've also bought an EE PAYG SIM which has £10 credit on it, but the thing is it can't make/receive calls, yet it can see and connect to the EE network, so I am stumped. Anyone any ideas? I've also done a factory reset just in case I made a mistake in setting up the phone, but the problem still persists. The SIM works in other phones, so it isn't the SIM.

XRaySpeX · ‎28-05-2022

Really? When a contract SIM in the same phone works?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wildcat · ‎28-05-2022

I've just started another topic called Doro 780x issues? so hope someone might be able to help there 😉

Wildcat · ‎28-05-2022

That's what it looks like, I know, I'm baffled. They suggested I take the Doro 780x with the PAYG SIM into the nearest EE store (which unfortunately is nearly 2hrs away) so they can run more tests with other SIMs etc to try to resolve the issue. It has me stumped that's for sure.

XRaySpeX · ‎28-05-2022

What tells you that it can see and connect to the EE network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎28-05-2022

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wildcat · ‎28-05-2022

it says EE on the screen and at least 2 bars, also when I search for nearby networks, it lists EE 4G and when i select automatically select network, it returns a message saying is it registered on network. incidentally, when i call that PAYG SIM in the Doro 780x, it does not ring, it diverts to vm after a while. then a few moments later, the Doro 780x receives an SMS to say you received a call from caller xxx, so it is clearly on the network, but i just cannot understand why it can't make or receive calls