Seeking assistance

[Gitana1]

 Hi there,

Currently I'm abroad and I cannot contact customer services as the calls are barred, please help.

[Leanne_T]

Hi @Gitana1 

Thanks for coming here 🙂

Do you have a pay as you go or pay monthly account? 

Have the calls been barred since you have been abroad or has this been working for you? 

Leanne 🙂

[Gitana1]

I am abroad, I've changed my number to pay as you go and since then I am
unable to make or receive calls.

Kind regards
Gitana

[Leanne_T]

Hi @Gitana1 

Thanks for the quick reply. 

If the transfer completed when you were abroad we are unable to guarantee this will work. The SIM card would need to be used on the EE network to fully activate on pay as you go before using this abroad. 

Leanne.

[Gitana1]

Can I go back on the full account using the same sim as I am not sure how long I'll be here and I need my phone.

[Gitana1]

Please help:))

[Leanne_T]

Hi @Gitana1 

This may still have the same problem as the SIM would need used on the EE network. If you get in touch with our mobile care team from any other phone they will see what they can do to help.

Leanne.

[Gitana1]

Hi Leanne,

How do I contact them, it's a long queue and no joy in getting through.

Please help.

Gitana

[Leanne_T]

Hi @Gitana1 

Please call us on +44 (0)7953 966 150 from any other phone and the team will get this looked into for you. 

Leanne. 

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.