Random mobiles claiming I have called them

[Trigger145]

Hi I have had multiple  calls saying  ive rang them  checked call register no calls made  from my handset  has my sim been cloned ?  Is all my information  safe bank details  passwords  am I at risk  of a big bill 

[Katie_B]

Good morning @Trigger145. 

Thanks for coming to the community. 

You can only have one active SIM per EE number, is your SIM still active? 

Are these UK numbers calling?

Speak soon, 

Katie

[Trigger145]

Still calling yes an my sim is still active 5 calls yesterday all saying
ive he'd a missed call or returning your call an I haven't made any calls
off my phone

[Katie_B]

Hi @Trigger145. 

I would recommend reporting this to technical care team. The team will be able to provide some reassurance and be able to look into this further for you.

You can get in touch by calling 150 from your EE handset. 

Katie 🙂

[Trigger145]

I spoke to customer services they have put spending cap and a few
restrictions on my account an sending a replacement simcard , that's
all well an good but won't stop the calls I keep getting as a number is
still a number that is popping up as a missed call on strangers phones an I
will still get the call back

[Katie_B]

Did our customer care team run a diagnostics for you @Trigger145?

Katie

[Trigger145]

No just put restrictions on my account spending cap an replacement sim

[Sueann1]

It's all now been sorted thankyou Sent from my Galaxy

[Katie_B]

Thanks for getting back to me @Trigger145. 

I have sent you a private message for more details. 

Katie

[Katie_B]

That's great to hear @Sueann1. 

Thanks for letting us know, 

Katie 🙂