Hi, hoping an EE moderator or anyone else can suggest any ideas here.
Currently in China and I have the Full works extra roaming pass thing, so I get inclusive roaming here. Data is working fine, and I was able to make calls when I landed here 2 days ago, so roaming is definitely set up fine.
However yesterday and today I’m totally unable to make calls, and I’m told that when someone in the UK rings me nothing happens at all.
I’ve restarted my phone, airplane mode, chosen a different network manually, turned off and on 5G, VoLTE setting, anything I can think of, but nothing. When I try to make a call, the connection goes down to 2G as expected as EE still don’t have VoLTE roaming (at least here), and it tries to connect for about 20 seconds, and then fails. I’ve tried calling both UK mobiles and landlines and the same thing happens. It shouldn’t be my spend cap as I haven’t done anything chargeable, as I’ve just called the UK and used data.
When I try and chat to EE using the app and tell the bot that I can’t make calls abroad, it tells me I can’t message and need to… you guessed it…. call them. Good one!
Any help would be appreciated. Thank you.
