My phone keeps cutting out when I’m on a call

[Suerh45]

Same with me.  It is so annoying!! Mine even cut out when ee customer service broadband were transferring me to mobile to complain about it.  I was listening to music and then bam, gone!!!

[Suerh45]

Katie don't know about you but when I tried to check the network coverage I couldn't find my Samsung A53 5G in the drop down so couldn't check it. 

[XRaySpeX]

@Suerh45 : The A53 5G is there. Just scroll down the list or choose a similar model. It doesn't really matter. That drop down list is not v. smart.

[Suerh45]

Thank found it.

It says I have little or no signal indoors.  I think EE reckon I should stand outside in the rain to make a phone call!! 

[Christopher_G]

Thanks @Suerh45 

Do you have home broadband? WiFi calling may help you keep connected if you can't get signal at home.

Chris

[Suerh45]

I am Katie.  My phone cuts off during the call. Even VoLTE calls. 

[Suerh45]

Hi Chris

Thank you.  My phone cuts out even on a VoLTE call.  It's really annoying. 

[Christopher_G]

VoLTE is 4G calling, @Suerh45. Do you ever see VoWiFI, or WiFi Calling at the top of your screen?

Chris

[Suerh45]

 this is what is at the top of my screen Chris. 

[Christopher_G]

What about when you're connected to your WiFi router, @Suerh45?

Chris