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Re: My phone keeps cutting out when I’m on a call

Suerh45
Contributor
Contributor

‎22-09-2023 11:02 PM

Same with me.  It is so annoying!! Mine even cut out when ee customer service broadband were transferring me to mobile to complain about it.  I was listening to music and then bam, gone!!!

19 REPLIES 19
Suerh45
Contributor
Contributor

‎22-09-2023 11:07 PM

Katie don't know about you but when I tried to check the network coverage I couldn't find my Samsung A53 5G in the drop down so couldn't check it. 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Suerh45

‎22-09-2023 11:27 PM

@Suerh45 : The A53 5G is there. Just scroll down the list or choose a similar model. It doesn't really matter. That drop down list is not v. smart.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Suerh45
Contributor
Contributor
In response to XRaySpeX

‎22-09-2023 11:42 PM

Thank found it.

It says I have little or no signal indoors.  I think EE reckon I should stand outside in the rain to make a phone call!! 

0 Helpful
Christopher_G
EE Community Support Team
In response to Suerh45

‎23-09-2023 07:58 AM

Thanks @Suerh45 

Do you have home broadband? WiFi calling may help you keep connected if you can't get signal at home.

Chris

0 Helpful
Suerh45
Contributor
Contributor

‎23-09-2023 10:36 AM

I am Katie.  My phone cuts off during the call. Even VoLTE calls. 

0 Helpful
Suerh45
Contributor
Contributor
In response to Christopher_G

‎23-09-2023 10:39 AM

Hi Chris

Thank you.  My phone cuts out even on a VoLTE call.  It's really annoying. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Suerh45

‎23-09-2023 10:50 AM

VoLTE is 4G calling, @Suerh45. Do you ever see VoWiFI, or WiFi Calling at the top of your screen?

Chris

0 Helpful
Suerh45
Contributor
Contributor
In response to Christopher_G

‎23-09-2023 12:07 PM

Screenshot_20230923_120412_Contacts.jpg

 this is what is at the top of my screen Chris. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Suerh45

‎23-09-2023 12:09 PM

What about when you're connected to your WiFi router, @Suerh45?

Chris

0 Helpful