EE numbers can't call/text me
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19-09-2023 03:22 PM
Anyone have issues where EE numbers specifically can't call or text them?
So far I have come across two EE numbers that can't contact me. My number has been attached to different networks/sims/phones, so I don't think it is on my end.
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19-09-2023 06:05 PM
Usually the opposite is the case, that if there's a problem with your routing data that "on-net" calls are OK but other networks may have issues.
Is this a recent problem?
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19-09-2023 06:06 PM
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21-09-2023 08:00 PM
Been nearly two years now I've known at least one number to not work. Just recently I came across another EE number that can't contact me. I can call them, but texts don't go through. They can't call or text me. Both people are on iPhones.
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21-09-2023 08:03 PM
I'm not. I'm on Three. It's only been EE numbers that can't contact myself it seems. My number was previously on Lebara and it did the same thing, so I don't think it is with me.
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22-09-2023 07:57 AM
Hi @gwahiir
Do the EE numbers have your number saved as a contact in their phones?
If so, can they check the details of the contact and make sure the number for you is showing correct and not blocked in any way.
Leanne 🙂
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22-09-2023 10:08 PM
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23-09-2023 09:11 AM
If they type your number manually into the keypad to call, does it go through, @gwahiir?
Chris
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23-09-2023 02:46 PM
number
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24-09-2023 08:40 AM
OK, thanks @gwahiir
I suggest speaking to our technical support team so they can look into this further for you.
Please keep us posted on what happens.
Chris

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