I’m in Spain and not activated data roaming. Cannot send or ring 150.

Ynotnewo
Visitor

‎23-09-2023 05:12 PM

Unable to text 150. Cannot ring 150. Cannot call Cust Serv helping number provided - service not available. Cannot locate live chat when logged in to my account. 

can anyone help me with this? 

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎23-09-2023 08:41 PM

Data roaming simply means using mobile data whilst roaming, just like voice-roaming means making calls whilst roaming. Roaming means using your phone whilst abroad.

Are you reporting that you can make & receive calls, but have problems using mobile data? Or that your phone doesn't have a connection to a local network, and that you are unable to roam?

Are you on pay-monthly or PAYG?

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Christopher_G
EE Community Support Team

‎24-09-2023 07:39 AM

Hi @Ynotnewo 

Are you on a pay as you go or contract plan? Have you tried manually connecting to a network?

Chris

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